At Cyber-comm Technologies we strongly believe that training is a critical factor when choosing any POS provider. Our training staff has direct experience working in the hospitality industry, and we understand your challenges on a daily basis.When your training is completed, you and your staff will be proficient on all the POS operations, including how to add items, new employees, daily specials, and a complete list of other critical business applications.Taking it even one step further, Cyber-comm technologies will provide on-site support with several of our trainers for the first four days when you decide to go “live” with the system, taking away any anxiety that your staff may have.
Restaurant POS Support
Something has gone wrong. How do we get back to normal as quickly as possible ?
If I need Onsite Support ? How long will it be till a Support tech is on-site ?
“As an expert technology advisor, we understand how critical the reliablity of your pos system is. To ensure that your systems run dependably and at peak performance, we strongly emphasize the importance of maintenance support for every system. Cyber-comm offers Restaurant POS support services to all clients.”
Maintenance Support : Our maintenance support plans go above and beyond the manufacturer’s standard warranty by providing prioritized remedial technical services, advanced product replacements, RMA coordination and ongoing, proactive support.
Maintenance support plans are available on an annual, contractual basis and can be built around your specific business requirements. The type of information technology support plan you choose can be based upon on the operation of your organization (e.g., the nature of your business, your hours of operation, etc.) as well as the level of resources you have to devote to your POS support services.
24/7 Superior Support : Cyber-comm Technologies provides our clients with all the technical resources required to effectively support the products they purchase on a 24×7 basis. Although technical support issues can, in many instances, be handled via phone or on-line support, Cyber-comm will dispatch a qualified technician when on-site support services at a clients location is necessary.
We offer the following support services to ensure that you are always up and running:
Over the phone software and hardware support
Hardware repair and maintenance
Network cable routing
On-site support and repair services
Emergency dispatch services